McKinsey · Operations · Medium · Third-party cold storage · Voice-ready

Northquay Cold-Chain Throughput

Northquay runs a 280,000 square-foot freezer warehouse in Elizabeth, New Jersey. A frozen-pizza distributor that is 38% of pallet volume is getting 71% on-time outbound against a 96% SLA. Average pick-to-dock time rose from 18 minutes to 41 minutes in six months. Utilization is 93%. The client has given 60 days. Northquay wants a diagnosis and a 90-day plan that does not require a new building.

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