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Clearclaim Mutual Claims Copilot

Clearclaim Mutual is a regional P&C insurer. Claims handling costs $42m a year across 100,000 claims. Leakage — overpays and missed fraud — is another $19.2m. The CEO has a board paper that says “deploy generative AI.” Half the board wants a copilot that drafts for adjusters. The other half wants an agent that can auto-pay the easy claims. Recommend which to pilot, what “good” looks like, and whether the build is worth it. They also want to hear how the technology actually works — not a vendor slogan.

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