McKinsey · Digital / AI · Medium · Insurance / P&C claims · Voice-ready

SurePath Mutual Claims Copilot

SurePath Mutual is a regional P&C insurer. Claims handling costs $47.8M a year across 120,000 claims; leakage adds another $20.3M. The board is choosing between a drafting copilot and an agent that can auto-pay simple claims. Recommend which to pilot, define the safety harness, and test whether the economics justify the build.

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